simpleContact Support Forums

1. 

   rainer
   Member

   Hello,

   I was sailing along nicely using SC Pro for the first time but ran into a snag. The form posts correctly to a MySQL database as long as I don't include radios, drop-downs or checkboxes. If I add one of those the script hangs at the point in the form where the option is, and the browser throws this error:

   "An error occurred when connecting to the database. Please check that you have configured and installed this system correctly."

   I've experimented copiously and there is no doubt the script crashes at the point where it encounters one of these little devils.

   When I remove the offender the script completes correctly and all data gets posted as it should.

   I've examined the database and all seems to be okay there.

   Both MSIE and Firefox show the same result.

   Any ideas, advice, etc. whould be greatly appreciated.

   Thank you.

   Posted 2 years ago #
2. 

   Alex
   Administrator

   Please email me with the URL of your form so that I can take a look. I'm happy to discuss this issue on the forum, but I may need to ask you for private information that should not be shared here.

   Because today is Christmas Eve I will be unable to look at it immediately, but I will make it a priority after Christmas.

   In the meantime, there is a known bug in simpleContact Pro 2.0 that concerns quote marks in certain field types. If any of your fields have single or double quotes in either their labels or their options please try removing them.

   This will be fixed in the next release.

   Posted 2 years ago #
3. 

   davehorton
   Member

   Hi Alex,

   I'm having the same problem as Rainer. Here is the URL: http://www.ministryofmartialarts.com/contact.php

   Amazing script BTW, the useability is incredible, my only hiccup so far is the problem above of adding additional fields such as radio, check box or drop down.

   If you could reply ASAP that would be very much appreciated!

   Dave

   Posted 1 week ago #
4. 

   Alex
   Administrator

   Hi Dave,

   The quotemarks bug with labels is one of only two known bugs in the application. I'm aware that it's been in there for a while, but I had very few reports of it from users, so I rearranged my priorities and added some things (like UTF-8 support) that people were asking me for a lot.

   I'm planning an update before the end of February that will fix the other known bug (which is a rare issue with the double opt-in) and add support for sending subscriptions to Campaign Monitor via their API. That will be version 2.2.

   After that, I'll make fixing the quotemark bug top of my 'to do' list :)

   Posted 1 week ago #
5. 

   davehorton
   Member

   Hi Alex,

   Thanks for the very quick reply - Problem solved - just removed the quote (') as guided.

   Many Thanks,
   Dave

   Posted 1 week ago #

RSS feed for this topic

Reply

You must log in to post.