simpleContact Support Forums » Troubleshooting

radio, drop-down and checkbox problems

(2 posts)
  1. rainer
    Member

    Hello,

    I was sailing along nicely using SC Pro for the first time but ran into a snag. The form posts correctly to a MySQL database as long as I don't include radios, drop-downs or checkboxes. If I add one of those the script hangs at the point in the form where the option is, and the browser throws this error:

    "An error occurred when connecting to the database. Please check that you have configured and installed this system correctly."

    I've experimented copiously and there is no doubt the script crashes at the point where it encounters one of these little devils.

    When I remove the offender the script completes correctly and all data gets posted as it should.

    I've examined the database and all seems to be okay there.

    Both MSIE and Firefox show the same result.

    Any ideas, advice, etc. whould be greatly appreciated.

    Thank you.

    Posted 2 months ago #
  2. Please email me with the URL of your form so that I can take a look. I'm happy to discuss this issue on the forum, but I may need to ask you for private information that should not be shared here.

    Because today is Christmas Eve I will be unable to look at it immediately, but I will make it a priority after Christmas.

    In the meantime, there is a known bug in simpleContact Pro 2.0 that concerns quote marks in certain field types. If any of your fields have single or double quotes in either their labels or their options please try removing them.

    This will be fixed in the next release.

    Posted 2 months ago #

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