kteicher
Member
Hi:
I have RESPONSE turned on, and the user does receive the generic email.
However, the admin is not receiving the "a visitor has sent a message" email.
I used the admin address as a user, and response email was received. So, I am confused on why the admin email is not getting sent/delivered.
Keith
simpleContact Pro sends emails to admin with the visitor's email address as the 'from' address. The SMTP server may not be convinced enough by this (because it is sending an email *from* yourdomain.com *claiming* to be from the user's email domain e.g. googlemail.com). Most ISPs have no problem with this but some are stricter. Here are a couple of suggestions:
Ask your host if you can enable SPF "Sender Policy Framework"
It may be worth trying to contacting your host to see if you can get SPF set up. I've had a previous instance before when this was necessary.
Hardcode the sending email address
You can also try hardcoding the sending email address to your admin email address:
Open sc_admin/include/contact.php
Change line 275 to this (replace "you@yourdomain.com" with your email address):
Please note: The code below should all be on one line.
sendMessage($recipients[$a],"you@yourdomain.com",$name_full,$email,
"A visitor has sent a message",$recipient_message);
kteicher
Member
Alex,
OK, I figured this problem out and fixed it.... although it is not totally logical.
1) First I tried your suggestion of hardcoding the email address in, this did not help. Making me think that perhaps this wasn't the problem.
2) I installed a fresh version of the scripts, but still using the same database. This version of the scripts did not contain any changes/hacks. Didn't help.
3) I built a new database for the fresh installed version (no changes/hacks). This fixed the problem.
4) I changed the config file on the original install to access the new database. This fixed the problem. This version had the changes/hacks in it.
So, it seemed as if rebuilding the database or creating a new one fixed this somehow, doesn't make sense. The only think I can think of is that I changed the admin email address, I think maybe prior to that things were working. Maybe the database didn't get updated correctly when the admin email was changed???
Oh well, hope this helps someone else!
I'm glad you have got the application working for you. I should point out though that it's very easy when troubleshooting to associate an outcome with an action that wasn't the cause of it. Based on my support experience I am doubtful that the act of reinstalling the database (by itself) would have had any effect on your email issue.
The issue was probably one of the following:
1) Emails to admin were being caught in a junk mail filter (this can happen with any email, marking them "not junk" should prevent further occurrences).
2) A valid (but incorrect) email address was entered on the "recipients" page.
3) The host requires that a SMTP port other than the default 25 is used (unlikely in this case).
4) The host requires that authenticated SMTP is used (unlikely in this case).
5) The host requires that SPF is set up to allow the emails through.
6) If all else fails, the code change I recommended can be a solution
If you still have your first database and installation files I can take a look for you and identify the problem. Please contact me by email and I will advise on what information you need to send me.
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