I know what you’re thinking: “Search is a standard forum feature…” Since I started the support forum I have been working on making it busy enough that a search function would be necessary. The hardest part of running a forum is getting that initial momentum.
I’m pleased to say that point has clearly been reached, for the following reasons:
- The volume of content is more than the front page lists
- Users have stated that they want a search function
- A small amount of duplicate questions have been posted
I’m a fan of the “Getting Real” approach promoted by 37signals (more on that another day). One of their principles is don’t overbuild and don’t waste time on problems you don’t have yet. Now that the lack of seach has become a problem, it’s time to include it.
After this website launches I’ll be upgrading the bbPress application that powers the forum to take advantage of its latest features. If you have ideas for how I can improve my support please contact me.